Retail Service and Repair
What kind of services does your store provide? Do you do provide service and repair for serialized items, order parts for sewing machine repairs? Once we understand your services and work flow, we can help streamline your business and enhance your customer service.
How can we help with service and repairs?
We have a module called service & repair. You can generate estimates for repairs, adjustments, cleanings and repair/service tickets automatically. Keeps history of repairs & warranties for serialized items plus add, Active-e to let customers approve repair or service estimates on-line, as well as track the progress until completion.
| A store can start with the basic point of sale package and build from there. This software is very customizable and flexible so we like to have a good understanding of your business to help you pick the best package for your business. Below are the add-on modules used for service and repair. Active-e offers some options for taking your business on-line. It enables customers to submit service requests and approve estimates on-line. Once the tune-up or repair is complete, send a text to let your customer know their service work is complete. | |
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Repair & Service TrackingGenerate estimates for repairs, adjustments, cleanings and repair/service tickets automatically. Keeps history of repairs/services/warranties for serialized items plus add, Active-e to let customers approve repair or service estimates on-line, as well as track the progress until completion. |
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Email CapabilitiesWe highly recommend this module for almost everyone as the email is integrated with AIM. Email receipts, invoices, statements, purchase orders, reports and notices such as delinquency, "repair is ready for pickup", "your order is in" , "you are signed up for this class" and more. |
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Active-e Integration ServicesActive-e is what extends AIM to the outside world, including websites, mobile applications and 3rd party developers. With Active-e you can provide your customers options to make payments, view account history, schedule lessons, rent inventory, receive mobile notifications, you can also integrate with e-commerce, connect with suppliers to check availability, pricing, and run credit checks. |