Privacy Policy

(Updated 06/13/2018)

Protecting your privacy is very important to us. Tri-Tech does not rent, trade, loan, or sell your personal information, or any other information which may identify you, to third parties. We are committed to protecting our customers' privacy. If you have any questions on how we use the information that we collect, please contact customer service at: 800-670-1736.

Information Collection

We collect your information when you purchase and use our software, purchase hardware or supplies we sell, attend a webinar/training session, attend our sponsored events (tradeshows), download content from our website, when you interact with certain portions of our website and when you communicate with us via phone, email, chat or otherwise.

What Information is Collected?

We may collect both personal information and non-personal information.  Personal information is information provided by you, such as your name, or information that can be used alone or in combination with other information to personally identify you, such as your email address, phone number, and business.

We will use your information to communicate with you. We will not share your information outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

How is Information Collected?

Directly - we collect it when you give it to us. For example: when you use live chat or email us.

Cookies - We collect information using "cookies" and similar tracking technologies when you visit our website.  "Cookies" are small pieces of information that are stored by the browser on your computer's hard drive. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and website selections from one page request to the next, and maintain session information from one visit to the next. Tri-Tech does not use cookies to store/retrieve your personal information. By default, most web browsers have both types of cookies enabled. If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access some of our services.  

Why Information is Collected

Providing your personal information is optional but  necessary to better serve you. This may include, but is not limited to: use of certain services we offer, access to Tri-Tech content (such as whitepapers and webinars), customer support and training services, and shipping your orders. If you choose to withhold this information we may be unable to provide you with the requested service(s).


To buy from us, you must provide contact information (name and shipping address) and financial information (credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use an outside shipping company to ship orders and a credit card processing company to bill for goods and services.  



This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


Your account information is password-protected for your privacy and security. We use industry-standard SSL-encryption to protect data transmissions in certain areas such as our shopping-cart and account pages.

We also protect your offline information. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job are granted access. Available information may include but is not limited to name, email address, address and phone number.

Surveys & Contests

Occasionally we may have surveys or contests. Participation in these surveys or contests is completely voluntary. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


By using our website, you are agreeing to let us collect the aforementioned information and use it as outlined. Changes to the policy will be posted on this page. Tri-Tech will cooperate with law enforcement agencies to identify any individual who attempts to use our services for illegal activities. We will also report any activity we believe to be unlawful to the proper authorities. Additionally, we may release account information when we feel that such a release is necessary to enforce the terms of our user agreement, or to protect the rights, property, and safety of our users, Tri-Tech, or others.

Opt-out Instructions

Users who no longer wish to receive our electronic newsletter or promotional materials can contact us directly and/or when applicable click opt-out on the bottom of electronic messages. It may take up to twenty days (20) days for your opt-out choices to be fully effective for electronic or e-mail messages and up to ninety days (90) for physical mailers. Our systems require time to update we reserve the right to modify this privacy statement at any time, so please review it frequently.

If you have any questions about this privacy policy, Tri-Tech practices, or your business with Tri-Tech, please contact customer service at: 800-670-1736.

Want to know more?

Let one of our experts walk you through a no-obligation demo. Call 800-670-1736 today!